BEFORE DOING YOUR RESERVATION!
BEFORE DOING YOUR RESERVATION!
Your whole experience and your satisfaction level after your stay at our Albergue, and also at others, depends in great level on your own expectations about them. If our rules, schedule and features mentioned below do not match your needs, no matter how hard and well we work will ever satisfy you. If that's the case, we honestly ask you to find another place that will better suit you and your taste, priorities and requirements. DO NOT PROCEED DOING YOUR RESERVATION WITHOUT, FIRST, READING THE DETAILS BELOW ENTIRELY. Only if you are ok with them, please go on with your reservation, and it will be a real pleasure to receive you.
I AGREE, LET'S CONTINUE WITH MY RESERVATION PROCESS!
CHECK-IN: as from 1:00pm, until 10:00pm - if you need to do your check-in later than 10:00pm, contact us prior to your reservation to confirm if it will be possible. There will be no check-in before 1:00pm!
DOORS: Are locked at 12:00am (midnight) and are opened again at 6:00am. In special cases, we will open the doors earlier so the guests can take their train, bus or plane on time. Those who arrive at the Albergue later than 12:00am (midnight) will need to wait until the doors are open again in the morning. This rule's goal is to ensure that both guest's safety and their right to a silent and resting environment without interruptions from other guests returning during early morning hours are fully respected.
CHECK-OUT: Anytime between doors opening in the morning and 10:00am (limit time to leave the Albergue).
CLEANING: from 10:00am to 1:00pm. According to Tourism and Health Department rules, no one can stay at the Albergue while we clean, organize and sanitize the place for the guests who will soon arrive. Even those who will stay more than one night must be out of the Albergue - during this period of time, they can leave their belongings in their individual lockers.
MASKS: Wearing them is mandatory while in the premisses. There are only 4 acceptable exceptions: (a) in your bed, with your curtain closed; (b) while in the shower with your box closed; (c) while in the toilet cabinet, with your door closed, and; (d) in the living room, while eating at the table. If you're only having a dring, masks are still mandatory (just remove it briefly while taking a sip.
ÁLCOHOL-GEL & DISINFECTANT SPRAY: There are dispensers all over the Albergue - you have to wash your hands constantly, but whenever you'll touch shared surfaces, use the Alcohol-Gel before and after that. Also, use the disinfectant spray to clean whatever you've touched or breathed over.
Unfortunately, due city constructions going on in front of our Albergue, it's impossible for us to keep using the secure storage area we had. It's a temporary situation but, for now, if you're living the Camino experience in a bike, and you're still interested in staying with us, make sure you find a place to store your bike after doing your check-in.
BACKPACKS & OTHER PERSONAL BELONGINGS: They cannot be sitting on the floor. Backpacks & value belongings should be put inside the individual locker, boots and other types of shoes inside the individual boxes at the reception and other belongings can be left inside your beds with closed curtains.
REMEMBER: OUR HOUSE IS A PILGRIM'S ALBERGUE, NOT A HOTEL!